Privacy Policy

Privacy Policy

Last updated: May 2026

At Suro Superbrandz, we respect your privacy and are committed to protecting the personal information you share with us. This policy explains what we collect, how we use it, and your rights as a customer.

1. Who We Are

Suro Superbrandz Pvt. Ltd. 27, Assaye Road, Frazer Town, Bengaluru - 560005 

We operate the website surosuperbrandz.com and are responsible for the personal data you provide to us.

2. Information We Collect

We collect information in the following ways:

Information you give us directly:

  • Name, email address, phone number, and delivery address when you place an order or create an account
  • Payment information (processed securely through our payment gateway — we do not store card details)
  • Messages or enquiries you send us via email or contact forms

Information collected automatically:

  • Browser type, device, and IP address
  • Pages visited, time spent on the site, and referring URLs
  • Cookies and similar tracking technologies (see Section 7)

Information from third parties:

  • If you reach us via social media or third-party platforms, we may receive basic profile information in accordance with your privacy settings on those platforms

3. How We Use Your Information

We use your personal data to:

  • Process and fulfil your orders, and send you order confirmations and shipping updates
  • Respond to your queries and provide customer support
  • Send you promotional emails and offers, where you have opted in (you can unsubscribe at any time)
  • Improve our website, product listings, and overall shopping experience
  • Comply with legal obligations under Indian law, including the Information Technology Act, 2000 and the Consumer Protection Act, 2019

We do not use your data for automated decision-making or profiling.

4. Legal Basis for Processing

We process your personal data on the following grounds:

  • Contract: To fulfil orders you have placed with us
  • Legitimate interest: To improve our services and prevent fraud
  • Consent: For marketing communications, where you have opted in
  • Legal obligation: Where required by applicable Indian law

5. Sharing Your Information

We do not sell your personal data. We share it only with trusted parties who help us operate our business:

  • Shipping and logistics partners — to deliver your orders
  • Payment processors — to securely handle transactions
  • Email and marketing platforms — to send order updates and newsletters
  • Website analytics tools — to understand how our site is used

All third-party partners are required to handle your data securely and only for the purposes we specify.

We may also disclose your information if required by law, court order, or government authority.

6. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Order and transaction records are typically retained for 7 years in line with Indian accounting and tax regulations. You may request deletion of your data at any time, subject to legal retention requirements.

7. Cookies

Our website uses cookies — small text files stored on your device — to improve your browsing experience. Cookies help us remember your preferences, keep items in your cart, and understand how visitors use our site.

Types of cookies we use:

  • Essential cookies — necessary for the website to function
  • Analytics cookies — help us understand site traffic and usage patterns
  • Marketing cookies — used to show relevant content and offers

You can control or disable cookies through your browser settings. Note that disabling certain cookies may affect the functionality of our website.

8. Your Rights

As a user of our website, you have the right to:

  • Access the personal data we hold about you
  • Correct any inaccurate or incomplete information
  • Request deletion of your personal data, where legally permissible
  • Withdraw consent for marketing communications at any time
  • Lodge a complaint with the relevant authority if you believe your data has been mishandled

To exercise any of these rights, write to us at info@surosuperbrandz.com. We will respond within 30 days.

9. Data Security

We take reasonable technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse. Our website uses SSL encryption for all data transmission. Payment information is handled exclusively by our payment gateway partners and is never stored on our servers.

While we take every precaution, no method of transmission over the internet is 100% secure. We encourage you to keep your account credentials confidential.

10. Children's Privacy

Our website is not directed at children under the age of 18. We do not knowingly collect personal data from minors. If you believe a minor has provided us with personal information, please contact us and we will delete it promptly.

11. Links to Other Websites

Our website may contain links to third-party websites, including brand pages and social media platforms. We are not responsible for the privacy practices of those sites and encourage you to read their policies independently.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised date at the top. We encourage you to review this page periodically. Continued use of our website after changes are posted constitutes acceptance of the updated policy.